Privacy Policy

Infortmation We Collect

Information you give us

We respect the right to privacy of all visitors to the Restoration Medicine website. We receive and store some information that you enter on our website or webforms or that you provide to us in any other way.

The information we collect or that you provide on or through our website or by using our
medical services includes:

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• Data that may personally identify you, including your name, postal address, billing address, shipping address, e-mail address, home, work and mobile telephone numbers, age, date of birth, social security number, insurance policy number, physical characteristics that may personally identify you, sexual orientation, IP address, bank account number, credit or debit card number (for payment purposes only), national origin, ancestry, veteran or military status, medical conditions, race, citizenship, information about any physical or mental disabilities you may have, information regarding your gender at birth and how you currently express your gender identity, information related to your sex life, such as pregnancy, child birth and related medical conditions, any history of criminal convictions, biometric information (such as fingerprints, exercise data, psychological characteristics, face prints, gait patterns, genetics, behavioral characteristics, voice, sleep data, and iris/retina scans), and genetic information (including familial genetic information) (collectively, “Personal Data”)

• Information that you provide by filling in forms on our website, such as appointment request forms or information forms. Some forms collect sensitive information, such as health information, necessary for us to provide our services to you, most of those forms are in the patient portal;

• Records and copies of your correspondence (including email addresses), if you contact us

• Your responses to surveys that we might ask you to complete for research, development, and marketing purposes

• Details of transactions you carry out through our Sites and of the fulfillment of your orders. You may be required to provide financial information before placing an order or setting an appointment.

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If you provide information to be published or displayed on public areas of the Sites or transmitted to other users of the website or third parties (collectively, “User
Contributions”). An example of this would be a review on Facebook. Your User
Contributions are Posted on and transmitted to others at your own risk. Although take
privacy very seriously and limit access to many pages on our website, please be aware
that no security measures are perfect or impenetrable. Additionally, we cannot control
the actions of other users of the website with whom you may choose to share your User
Contributions. Therefore, we cannot and do not guarantee that your User Contributions
will not be viewed by unauthorized persons.

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Information we collect automatically

We collect information about you automatically as you navigate through or use our website. Information collected automatically may include usage details, IP addresses, session replay and recording technology (recording your movements, clicks, etc. on our Sites), and information collected through cookies, web beacons, pixels tags, and other tracking technologies. As you navigate through and interact with our website, we may use automatic data collection technologies (such as session replay and tracking technologies referred to above) to collect certain information about your equipment, browsing actions, and patterns, specifically:

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• ​Details of your visits to our Sites, such as traffic data, location, logs, referring/exit
  pages, date and time of your visit to or use of our Sites, error information,
  clickstream data, and other communication data and the resources that you
  access and use on or in the Sites.

• Information about your computer, mobile device, and Internet connection,
  specifically your IP address, operating system, browser type, and App version
  information.

• Information about your location collected through Geolocation technology.
  Restoration Medicine applications and services that run on mobile devices do not
  generally use geolocation.

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The information we collect automatically may include Personal Data or we may maintain
or associate information we collect with Personal Data we collect in other ways or
receive from third parties. It helps us to improve our website and to deliver a better and
more personalized service by enabling us to:

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• estimate our audience size and usage patterns

• improve our services offering

• store information about your preferences, allowing us to customize our website according to your individual interests

• recognize and/or authenticate you when you return to our website.

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The technologies we use for this automatic data collection may include:

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• Cookies (or browser cookies). We and our service providers may use cookies,
  web beacons, and other technologies to receive and store certain types of
  information whenever you interact with our website through your computer or
  mobile device. A cookie is a small file or piece of data sent from a website and
  stored on the hard drive of your computer or mobile device. On your computer,
  you may also refuse to accept browser cookies by activating the appropriate
  setting on your browser, and you may have similar capabilities on your mobile
  device in the preferences for your operating system or browser. However, if you
  select this setting you may be unable to access or use certain parts of our sites.
  Unless you have adjusted your browser or operating system setting so that it will
  refuse cookies, our system will issue cookies when you direct your browser to our website or use our App.

• Pixels and Web Beacons. Pages on our Sites, or our e-mails, may contain small
  electronic files known as web beacons (also referred to as clear gifs, pixel tags,
  and single-pixel gifs) that permit us, for example, to count users who have visited
  those pages or opened an e-mail and for other related Sites statistics (for
  example, recording the popularity of certain Sites content and verifying system
  and server integrity). We use this information to assist us in improving our userexperience.

Email Communications,
Newsletter, and Related
Services

You may email us at info@restorationmedicine.com or link in our marketing emails if you
wish to stop receiving marketing emails from us.

When you email us that email may be shared with a customer service representative,
employee, medical expert, or agent that is most able to address your inquiry. We make
every effort to respond in a timely fashion once communications are received. Once we
have responded to your communication, it is discarded or archived, depending on the
nature of the inquiry. Note, that email communications that you send us via the email
links on our website are not automatically encrypted, and it is possible that unencrypted
email communications with us may be accessed or viewed by another internet user
while in transit to us.

Surveys

We occasionally survey visitors to our site. The information from these surveys is used
in aggregated, de-identified form to help us understand the needs of our visitors so that
we can improve our site. The information may be shared with third parties with whom
we have a business relationship. We generally do not ask for information in surveys that
would personally identify you; if we do request contact information for follow-up, you
may decline to provide it. If survey respondents provide personal information (such as
an email address) in a survey, it is shared only with those people who need to see it to
respond to the question or request, or with third parties who perform data management
services for our site. Those third parties have agreed to keep all data from surveys
confidential.

How We Use the
Information We Collect

In addition to the uses described above, we use the information we collect for things
like:

• Optimizing the performance and user experience of our sites

• Operating, evaluating, and improving our business

• Providing healthcare services

• Marketing and advertising products and services

• Conducting research and analysis

• Communicating with you about your account, special events, and surveys

• Establishing and managing your accounts with us.

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We may combine this information with any other information we have about you,
including, if you are a Restoration Medicine patient, any PHI we have about you. If we
combine this information with your PHI, we will treat all of that information as PHI and
will only use or disclose that information as set forth in our privacy practices, which we
send you when you become a Restoration Medicine patient and which you can find in
the patient portal.

Texting

If you sign up to be contacted by us we may reach out via text messages. You are
consenting to receive text messages related to your relationship with Restoration
Medicine, including updates related to your visits, your Restoration Medicine Patient
Portal, one-time passcodes, billing notifications, prescription reminders, and care
management. These texts are unencrypted and message and data rates may apply.
Message frequency may vary.

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You can opt-out of SMS messages by texting STOP to back to us. Our staff will cease to
send you text messages if you text STOP to us. If you want to receive text messages
again please call us, email us, or fill in a form on the website

Data Retention

We will retain your information for as long as your account is active or as needed to
provide you services, comply with our legal obligations, resolve disputes, and enforce
our agreements. You may request that we delete your data by contacting us as provided
below. However, we may not be able to honor that request in all instances given the
laws and regulations that apply to us. For example, under state and federal law, we may
be required to maintain some data that is specific to you and that may identify you, such
as your medical records or other information. We may also have a legal basis or
obligation to maintain medical and other information about you to provide care and
treatment or to comply with our professional, legal, and other obligations.

Disclosure of Your
Information

We may share the information we collect about you with third parties who we have
engaged to help us provide the website, as well as the products and services available
through our Website. Your Personal Data may be disclosed to third parties for example
other doctors, who collaborate in your care. Any such use of Personal Data that
includes protected health information will comply with our Privacy Practices and any
authorization you have provided. The services provided by these organizations include
providing IT and infrastructure support services and payment processing services.
Advertising and marketing partners may receive and use your Personal Data to assist
us with our advertising and marketing efforts. In each case, we will ensure that these
third parties have agreed to safeguard your data.

We may provide third parties with aggregate statistics about our visitors, traffic patterns,
and related site information. These data reflect site-usage patterns gathered during
visits to our website each month, but they do not contain information that personally
identifies you unless you have given us permission to share that information.

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We may also disclose your Personal Data:

• to a buyer or other successor in the event of a merger, divestiture, restructuring,
  reorganization, dissolution, or other sale or transfer of some or all of our assets,
  whether as a going concern or as part of bankruptcy, liquidation, or similar
  proceeding, in which Personal Data held by Restoration Medicine about our web
  site users are among the assets transferred

• to fulfill the purpose for which you provide it

• for any other purpose disclosed by us when you provide the information

• with your consent

• to comply with any court order, law, or legal process, including to respond to any
  government or regulatory request

• to enforce or apply our terms and other agreements, including for billing and 
  collection purposes

• if we believe disclosure is necessary or appropriate to protect the safety,
  property, or rights of Restoration Medicine, our customers, or others. This
  includes exchanging information with other companies and organizations for thepurposes of fraud protection and credit risk reduction.